Refund Policy

We want every learner to be confident in their course. This is how refunds work.

Full refund after the first module

Take the first module of your course. If you decide the course isn't right for you, email us before you start the second module and we'll refund the full amount you paid.

After that

Once you have moved past the first module, refund requests are reviewed case by case. Tell us what happened, and we will look at it fairly.

How to request a refund

1. Email hello@gtminstitute.net from the address you enrolled with.
2. Include your name, the course, and your payment reference.
3. We reply within 2 business days. Approved refunds are sent back through the method you paid with (InstaPay or Vodafone Cash), and we confirm by email when the refund has been sent.

When a refund is issued, your access to that course ends.

Team purchases

Refunds for team pricing and private company cohorts follow the agreement made with your company.